| 2010/09/04 A Tool too far: A Systems Perspective of Targets
The reality is that management by targets was always going to run into trouble. Wherever there are targets, there are a series of unintended consequences, many of which hit our headlines on a daily basis. From a systems thinking perspective, targets are actually tools and have long been in the frame for damaging improvement, preventing learning and sowing disorder. Here’s why....
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